Policies

Returns:
Fixed lighting and ceiling fans: 30 days
Must be in original packaging and never installed with wires intact. Products purchased from Metro stock will receive a full refund. Products ordered from the factory will receive 100% in-store credit or if preferred, a refund less 10% shipping fee. All product subject to inspections and approval prior to refund. Custom, made to order items and items cut to specification are non-refundable.

Non-fixed lighting items: 48 hours
All accessories, mirrors, furniture, art and portable lamps from stock or display must be inspected by the purchaser and signed off as acceptable. All product subject to inspection and approval prior to refund. Ordered non-fixed lighting items are non-refundable.

Closeouts, clearance and blue tagged merchandise are non-refundable.

Electrical supplies: no return of cut wire, special order or made to order items.

Warranties:
All products sold by Metro Lighting are covered by the manufacturer's warranty. If you have purchased a product from us and find it to be defective, please contact Customer Support at braincreg@metroelectricsupply.com or by phone at 636-449-4113 for assistance in processing your claim. We cannot be liable in any uncertain terms or conditions for installation fees of any kind.

Shipping Policy:
Metro Lighting offers free shipping on items able to ship via UPS or Federal Express Ground for orders that are $99.00 or greater. This free shipping offer is applicable only to orders shipping to the 48 continental United States. Orders less than $99.00 will incur a standard shipping, processing and handling charge of $15.00. Orders cannot be combined for the purposes of this free shipping offer. We're sorry but we can't be responsible for the product once it is delivered to your door. UPS & FedEx generally leave packages without a signature if there is nobody home to sign for them. If you prefer to sign for the product please leave a note at the door requesting that the driver require a signature.

Truck Freight - Large & Oversized Items
Items too large to be shipped via UPS or FedEx must be shipped by truck freight. Orders containing items that must ship via truck freight will incur a $65 surcharge for EACH ITEM that must ship via freight. Items shipped via truck freight are delivered to curbside or driveway only. If your item is too large to ship via UPS or FedEx, we will contact you before shipping to confirm the additional charge.

Delivery:
Orders can on occasion take up to 3 weeks for delivery depending on availability. Occasionally production schedules change and a product will be temporarily out of stock. This can cause delays. The manufacturers’ backorders are beyond our control. If your order has not been received in the time expected, please contact scottwinburn@metroelectricsupply.com, or call us at 314-963-8330,. We will contact you with any backorder information we receive.

Defective Products:
If within (14) days of receiving your order, any product proves to be defective, contact us immediately. Do Not Ship the product back without contacting us first for an (RGA) # and return instructions. After we receive the defective merchandise, we will test it, if need be, and we will ship back to you (at our expense) a non-defective replacement product.

Shipping Damage:
If the packaging appears to be damaged on the outside, please refuse to accept it from the carrier or please make sure when signing the shipper's proof-of delivery slip, you include a note stating the package is or appears to be damaged. If you do accept a damaged shipment, please inform us and the carrier (UPS, FedEx, etc.) immediately. Depending on the product and where/how it was shipped, it may be necessary for you to deal with the carrier personally.

Privacy Policy

What information do we collect?
We collect information from you when you register on our site, place an order or subscribe to our newsletter. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:

• To personalize your experience (your information helps us to better respond to your individual needs)
• To process transactions (Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.)
• To send periodic emails (The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.)

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Your Consent
By using our site, you consent to our privacy policy.